Shipping & Logistics
Welcome to Signature Frames NG! To ensure a smooth and transparent shopping experience, please review our shipping and logistics process:
Shipping Information
Domestic Shipping
- Shipping Within Nigeria: We currently only ship within Nigeria. International shipping is not available at this time.
- Delivery Partner: For orders outside of Lagos, we utilize GIG Logistics for delivery.
- Shipping Cost Estimate: The estimated shipping cost is calculated based on the customer's provided address and state during the checkout process. Please note that these estimates are subject to change.
- Additional Charges: In certain cases, additional charges may arise due to specific conditions or circumstances. If this occurs, our team will contact you to discuss and finalize the total amount before proceeding with the delivery.
Shipping Address
- Accuracy: Please ensure that the shipping address provided is accurate and complete to avoid delays. Any incorrect or incomplete addresses may result in additional shipping fees or delays.
Lost or Damaged Packages
- Claims: In the event of a lost or damaged packages, please contact our customer support team within 3 days of the expected delivery date. We will investigate the matter and take appropriate action.
Returns
- Please refer to our Returns and Exchanges policy for specific guidelines and exceptions.