Return Policy

Effective Date: 1st October, 2024

Thank you for shopping with Signature Frames NG. We value your trust and are dedicated to providing an enjoyable shopping experience. Please carefully review this policy to familiarize yourself with your rights and duties.

Our return policy is 7 days. Unfortunately, we cannot process refunds or exchanges for items returned after 7 days of delivery. Returned items must be unused and in their original condition/packaging. A receipt or proof of purchase is required. Please note that partial refunds may be issued in certain cases.

1. Returns and Refunds

1.1 Eligibility for Return:
We understand that sometimes things don't work out as expected. In such instances, you could qualify for a return under the following conditions:

• If the item you received is not the one you ordered.
• If you received the wrong quantity of items compared to your order.
• Note: We don't issue refunds for incorrect variant or size selections. However, we can assist you with upgrading the product to the correct one, but please be aware that there may be additional fees associated with the upgrade.

1.2 Initiating a Return:
To initiate a return, please contact our customer service team within 7 days from the date of receiving the product. You can reach us at [email protected] or +2347026822122. Our team will guide you through the return process and provide necessary instructions

1.3 Return Shipping:
In the case of eligible returns, we will provide you with instructions on how to return the item. Please follow these instructions carefully. You may be responsible for return shipping costs unless the return is due to an error on our part.

2. Contact Information

If you have any questions about our Return Policy, please contact us at:

Signature Frames NG
[email protected]
+2347026822122

3. Changes to this Policy

We reserve the right to update or change our Ref